FAQs

What are your company’s advantages?

1. A complete set of our own team to support your selling.
We have outstanding R&D team, strict QC team, exquisite technology team and good service sales team to offer our customer the best service and products. We are both manufacturer and trading company.

2. We have our own factories and have formed a professional production system from material supplying and manufacture to sale, as well as a professional R&D and QC team. We always keep ourselves updated with market trends. We are ready to introduce new technology and service to meet the market needs.

3. Quality assurance.
We have our own brand and attach great importance to quality. The production of our products is carried out in accordance with IATF 16946:2016 quality management standards and ISO9001 and is supervised by SGS Certification Ltd.

Do you have a minimum order quantity?

Yes, we require all international orders to have an ongoing minimum order quantity. If you are looking to resell but in much smaller quantities, we recommend you check out our website.

Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.

What is the average lead time?

For samples, the lead time is about 7 days. For mass production, the lead time is 20-30 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.

What kinds of payment methods do you accept?

You can make the payment to our bank account, Western Union or PayPal:
30% deposit in advance, 70% balance against the copy of B/L.

What is the product warranty?

We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction

how about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.

About samples

1. How to apply for free samples?
lf the item(you selected) itself have stock with lower value, we can send you some for testing, but we need your comments after tests.

2. What about the charge of samples?
lf the item (you selected) itself have no stock or with higher value, usually double its fees.

3. May l get all refund of samples after place first order?
Yes. The payment can be deducted from your first order's total amount when you pay.

4. How to send samples?
You got two options:
(1)You can inform us your detailed address, telephone number, consignee and any express account you have.
(2) We have been cooperated with FedEx for more than ten years, we have good discount since we're theirs VIP. We'll let them estimate the freight for you, and the samples will be delivered after we received sample freight cost.